Privacy Notice and Cookie Policy
Privacy Notice
We respect your privacy rights and recognize the importance of protecting the information collected about you. By visiting this website you acknowledge that you have read and understood these terms and you are accepting and consenting to the practices described in this Privacy Notice and the Terms and Conditions. You agree that you are authorized to share the information you are providing and have consented to the collection, use, disclosure, storage, transfer and processing of information (including your Personal Data) as described in this Privacy Notice.
When you register for our Newsletter we will process your personal data in accordance with this policy and applicable privacy laws and regulations.
This Privacy Notice does not apply to websites maintained by other companies or organizations to which we link we are not responsible for any personal information you submit to third parties that you may be navigated to via our website. Please ensure that you read the Privacy Notice of other such companies or organizations before submitting your details.
Personal information that we collect:
We collect personal information in several ways as mentioned below:
-Sign up for Newsletter: Email Address
-Order placement: First Name, Last Name, Email and Phone Number
-Applying for Umrah: Personal data as outlined in the Umrah Application
By registering to our newsletter, making a purchase or applying for Umrah, you are consenting to the collection and processing of your personal data.
For clarity, you are not obliged to provide your Personal Data to us. However, if you do not provide your Personal Data to us, we may not be able to provide our services to you, fulfil your order, respond to your queries and/ or carry out any other actions that you require from us. If you are under the age of 18, you must ensure that your parents or legal guardian consent on your behalf to the processing of your Personal Data as described in this Privacy Notice.
To process and complete the order placed with us, we shall hold personal information including:
- First and last name, date of birth
- Personal details, address, purchase history, device ID
- Payment information or credit card information
- Cookie preferences
Additionally, we may also obtain information as a result of authentication or identity checks. These details will allow us to process your order and keep you informed about the status of your purchase or Umrah application.
We may use your Personal Data for the verification of identity, processing of orders and applications, payments, trip updates or internal analysis, and communicating with you. Personal Data that you provide may be disclosed to our subcontractors to process your applications, or to a credit reference or fraud prevention agency, which may keep a record of that information to meet their legal obligations. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
Cookie Policy
Our site uses cookies which we can access when you visit our site in the future.
There are four types of cookies:
- Website Functionality Cookies: These cookies enable you to browse the website.
- Website Analytics Cookies: These cookies are used to measure and analyse how you use our website.
- Targeting Cookies or Advertising Cookies: These cookies may be used to deliver adverts.
Youtube Cookies
We sometimes embed videos from YouTube channels using YouTube’s share/embed code feature. YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve the site experience, among other things. YouTube uses cookies on both YouTube.com and on videos embedded from YouTube.com.
By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
Cookies in themselves do not identify the individual user, just the computer or device used. If you want to delete any cookies that are already present on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
The Use and Sharing of this Information
To process your orders and applications
We may use your personal information for the processing of orders, applications and payments. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you use this website, we will use your personal data to provide the requested service. For example, if you make a purchase on our website or apply for Umrah, we will use the contact information you give us to communicate with you about the purchase / the trip and to process your Umrah application. If you contact us via phone, email or Whats App, we will use information about you to execute the purchase and the Umrah trip.
For Research and Development Purposes
We may use your personal information for our internal research and development, together with non-personal data to monitor Umrah applicant patterns so we can consistently improve our site and operations to better meet your needs.
To Protect Our or Others’ Rights, Property or Safety
We may also use personal data about how you use our website to prevent, detect or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.
To process your personal data, we rely on certain legal grounds, depending on how you interact with this website.
- When you purchase an Umrah package from us, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to inform you of the execution of the purchase / the gifting of the Umrah package which you have purchased to the labor worker that we have selected.
- When you apply for Umrah, we use your personal data to process your application and apply for a Saudi visa on your behalf. We may share your personal data with our suppliers select and process your application and to execute the Umrah trip.
- We also rely on other legal grounds, such as our legitimate interests as a business to process information to operate, improve and maintain our business, to protect our or others’ rights, property or safety; and for general research and analysis purposes. When processing personal data for our legitimate interests, we take appropriate measures to ensure that the interests we pursue are balanced with your interests, rights and freedoms, which we are happy to explain upon request.
- We also process your personal data to comply with a legal obligation, or to protect your vital interests.
Sharing Of Your Personal Data
The personal data we collect from you is stored in one or more databases hosted by third parties. These third parties do not use or have access to your personal data for any purpose other than cloud storage and retrieval. On occasion, we may engage third parties to respond to any queries raised by you or to establish business communication with you.
We share your personal data with service providers, which, depending on your relationship with us, may include but are not limited to sub-contractors, payroll processors, cloud service providers, and administration support providers. Personal data shared with these service providers is for business purposes only.
Where required or permitted by law, information may be provided to others, such as, but not limited to regulators and enforceable government directives from time to time, we will consider corporate transactions such as a merger, acquisition, reorganization, asset sale, or similar transaction. In these instances, we may transfer or allow access to information to enable the assessment and undertaking of that transaction. If we buy or sell any business or assets, personal data may be transferred to third parties involved in the transaction. In these instances, we will continue to ensure your personal data is protected and we will provide any impacted data subjects notice before any personal data is transferred or subject to a different Privacy Notice.
We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets.
Protection And Management Of Your Personal Data
Secured Transactions
In order to maintain accuracy of data and avoid unauthorized access of our clients’ personal information, we are using a third-party which is Stripe. Please check their terms and conditions about secured transactions https://stripe.com/en-ch/privacy
Retention Of Your Personal Data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this Privacy Notice (unless a longer retention period is required by applicable law). For personal data related to product purchases, we retain this longer to comply with legal obligations.
Your Rights Relating to Your Personal Data
You have the right to request: (i) correction of your personal data if it is incomplete or inaccurate; or (ii) deletion or restriction of your personal data in certain circumstances provided by applicable law; or (iii) access to your personal data (we may charge you a small fee for this service); These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you like would like to exercise any of your rights above, you can email us on [email protected] with the subject “Personal Data”. If you make a request, we have one month to respond to you.
Storing your Personal Data
We typically retain Personal Data related to registering for our Newsletter for as long as you accept Newsletter communications from us, and we will securely delete such data in accordance with applicable law upon request. We typically retain Personal Data from Umrah applicants for as long as required by the Company and by the applicable laws. You have the right to request for your data to be deleted as described in this Privacy Notice.
Questions and Complaints
If you have more questions about our Privacy Notice, please visit the Frequently Asked Questions (FAQs) page. If you require more information, please email us on [email protected] with the subject “Personal Data”.
Updates to Our Privacy Notice
We may amend this Privacy Notice from time to time and the updated version shall apply and supersede any and all previous versions, including, leaflets or hard copy versions. You are encouraged to check our website and re-visit this Privacy Notice periodically for our most up-to-date Privacy Notice (as reflected by the date of the update set out at the top of this Privacy Notice). We will post the updated version of the Privacy Notice and Cookies Policy on this website, and ask for your consent to the changes if legally required.
Definitions
The following terms have the following meanings in this Privacy Notice:-
(a) “you”, “your”, “yours” refers to the user of this website
(b) Privacy Notice refers to this Privacy Notice which describes how we collect, store, disclose, transfer, use and/or processing Personal Data.
(c) website means this website which belongs to Umrah4laborworkers Tourism Co LLC, which may subject to change from time to time.
Disclaimers
While we endeavor to always protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others or cyber threats.
This Privacy Notice does not apply to websites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via this website. Please ensure that you read the Privacy Notice of other such companies or organizations before submitting your details.
Jurisdiction
Your use of this website and any dispute arising out of such use is subject to the laws of the United Arab Emirates and any disputes arising hereof shall be presented solely before the Courts of Dubai.
Contact us
For any questions about this policy you can email us on [email protected] with the subject “Privacy Policy”.
